Durnford, Tim. 1997. "Redefining value: for whom the Taco Bell tolls. (Special Focus Section: Multiunit Restaurant Management) Cornell Hotel & Restaurant Administration Quarterly, 17 June.
Analysis of Taco Bell
Christopher Muller and Crist Inman, "Characteristics and Behavior of Top Chain-Restaurant CEOs," Cornell Hotel and Restaurant Administration Quarterly, Vol. 37, No. 3 (June 1996), pp. 65, 67.
Affirmative Action and Hospitality Management
Laurette Dube and Leo M. Renaghan, "Building Customer Loyalty -Guests Perspectives on the Lodging Industry Functional Best Practices (Part I)", Cornell hotel and restaurant administration Quarterly, August 1999, pp. 20-23
Customer Loyalty in the Hotel Industry
Dougherty, David T. 1995. "Sustainable tourism. (includes related articles)" Cornell Hotel & Restaurant Administration Quarterly, 1 April 1995.
Sustainable Tourism
Arnett, Dennis B, Laverie, Debra A, & McLane, Charlie. (2002). Using job satisfaction and pride as internal-marketing tools. Cornell Hotel and Restaurant Administration Quarterly., 43, 2, pg. 87, 10 pgs
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