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Ashforth, B.E. & Humphrey, R.H: Emotion in the workplace: A reappraisal: Human Relations, 48(2), 1995, pg. 97-125.
Emotional Intelligence in the Workplace
Morris, J. Andrew, and Daniel C. Feldman. "Managing Emotions in the Workplace." Journal of Managerial Issues 9, no. 3 (1997): 257+.
Interpersonal Conflict
Rock, Michael E. Ed.D. Stress EQ and Unstress You!(Part 4 of 5) EQ (Emotional Intelligence) and the New Workplace. 25 February 2004. http://www.canadaone.com/magazine/eq100198.html
Technology and Stress
Daniel Goleman & Cary Cherniss: The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations: Jossey-Bass, 2001
Emotional Intelligence in the Workplace
Billings-Harris, L. (n.d.). Sexual Orientation in the Workplace. Retrieved December 10, 2004, from http://www.sideroad.com/Diversity_in_the_Workplace/sexual-orientation-in-the-workplace.html
Diversity and Demographic Characteristics
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