Davenport TH (1993) Process innovation. Reengineering work through information technology, Boston: Harvard Business School Press.
Total Quality Management
Scacchi, W., Noll, J., "Process Driven Intranets: Life Cycle Support of Process Reengineering," IEEE Internet Computing, 1(5), pp. 42-49, September, October 1997. http//www.usc.edu/dept/ATRIUM/Papers/Process_Assets_Library.ps
Prototype in the Software Process
Linden, R. (1993). "Business process reengineering: Newest fad or revolution in government." Public Management, 75(11):9
IT and BPM
Martin, M., Williams, R., & Clark, D.M. (1991). Does anxiety lead to selective processing of threat-related information? Behavior, Research, and Therapy, 29, 147-160.
The Stroop Effect
Sue, M. (2000). The convergence of Information technology and Information Management. Information Management Journal. April 2000.
IT Convergence
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