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Educational reform of the Bush Administration for education "Parental Involvement and Student Achievement" (2004)
Parental Involvement
Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation
Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
Kraemer, Kenneth L. & King, John L. IT and Administrative Reform: Will the Time after E-Government Be Different. CRITO, August 2003.
Learning Organization and Cultural Change
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