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TQM and HRM (Human Resource Management)
Schmoker, M. J., & Wilson, R. B. (1993). Total quality education: Profiles of schools that demonstrate the power of Deming's management principles. Bloomington, Indiana: Phi Delta Kappa Educational Foundation.
Deming’s 14 Points of Quality Assurance
T. Cartin. (1993) Principles and Practices of TQM. ASQC Quality Press.
TQM (Total Quality Management)
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles
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