McClusky, R. (2000) The rise, fall and revival of Six Sigma quality Quality Focus, 4, 6-17,
'Six-Sigma'
Thompson, Kenneth R. "A Conversation with Peter Schall: Building a Quality Focus at the Hilton Hawaiian Village." Journal of Leadership Studies 7, no. 4 (2001): 84. Database on-line. Available from Questia, http://www.questia.com/. Internet. Accessed 5 Fe
Distinction between Satisfaction and Service Quality
Brelin, Harvey K. (1994). Focused quality : managing for results. Delray Beach, FL: St. Lucie Press.
Performance Management
Focused Performance. (2005). Critical chain and risk management: Protecting project value from uncertainty (part 1). Retrieved April 28, 2005, from Focused Performance. Web site: http://www.focusedperformance.com/articles/ccrisk.html
Managing Risk
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
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