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Juran, J. M. (1992) Juran on quality by design : the new steps for planning quality into goods and services., Free Press; Maxwell Macmillan Canada; Maxwell Macmillan International., New York, Toronto.
Total Quality Management
Juran, J. M. (1992) Juran on quality by design : the new steps for planning quality into goods and services., Free Press; Maxwell Macmillan Canada; Maxwell Macmillan International., New York, Toronto.
TQM and Six-Sigma
Angus, David L. - "Professionalism and the Public Good - A Brief History of Teacher Certification", 1999 - <http://www.edexcellence.net/library/angus/angus.html>
National Teacher Certification
Barnett, Barry. (2001). No Shortcuts to Preparing Good Teachers. Educational Leadership, 32-36.
Alternative Teacher Certification Issues
New Studies on School Teacher Quality Leave Many Questions Unanswered. 8 April, 2004. Retrieved from http://www.asq.org/newsroom/news/2004/04/20040408_teacher_quality.html Accessed on 27 May, 2005
Teaching Today
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