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Maxwell, John. (2002) 17 Essential Qualities of a Team Leader: Becoming the Kind of Person Every Team Wants. Atlanta, Georgia: Maxwell Motivation, Inc.
"17 Essential Qualities of a Team Leader"
Shetty, Y. K. & Buehler, V. M. (Eds.). (1991), The Quest for Competitiveness: Lessons from America's Productivity and Quality Leaders. Quorum Books: New York.
Quality is Safety
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TQM and HRM (Human Resource Management)
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
Dean, M. L. and Tomovic, C. L. (2004) Does Baldrige Make A Business Case for Quality. Quality Progress., 37, 40-45,
TQM and Six-Sigma
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