"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Evans, M., Ford, W. and James, R. (2001) Baldrige Assessment and Organizational Learning: The Need for Change Management Quality Management Journal, 8,
Management and Organizational Structures
Evans, Matthew W. Ford & James R. (2001). Baldrige Assessment and Organizational Learning: The Need for Change Management. Quality Management Journal, Volume 8(Issue 3).
Teams
Evans, Matthew W. Ford & James R. "Baldrige Assessment and Organizational Learning: The Need for Change Management." Quality Management Journal Volume 8.Issue 3 (2001).
Individual and Group Change
Cannon, Debra F. (2002). Expanding paradigms in providing internal service. Managing Service Quality., 12, 2, pg. 87, 13 pgs
Six-Sigma Quality Management
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