Jarrett, James E. (1985). "An Overview of Productivity Improvement Efforts In State Government", Public Personnel Management, 14 (Winter): 385-391.
Quality Circles
Twedt, Dick Warren. "How To Plan New Products, Improve Old Ones, and Create Better Advertising." Journal of Marketing January1969, 53-57.
Managing Marketing Communications
Twedt, Dick Warren. "How To Plan New Products, Improve Old Ones, and Create Better Advertising." Journal of Marketing January1969, 53-57.
Managing Marketing Communications
The need to improve productivity. 2005. Retrieved From http://www.accel-team.com/productivity/productivity_00_need.html Accessed on 12 January, 2005
Business Information Systems
Martin, Stephanie. "The role of nonverbal communication in quality improvement" National Productivity Review. 15: 1 (Winter 1995): 27-40.
Non-Verbal Communication
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