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Papers Available for Process Improvement In Car Sales Process |
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Sources list for PROCESS IMPROVEMENT IN CAR SALES PROCESS |
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Using Stimulation for Process Improvement. 2001. Kiran Consulting Group. Case study available from http://www.kiran.com.
Process Improvement
Process Improvement Simulation. 2003. Center for industrial Research and Service. Available from http://www.ciras.iastate.edu.
Process Improvement
Goldratt Eliyahu M., and Jeff Cox. The Goal. A Process of Ongoing Improvement. Croton-on-Hudson, NY: North River Press, 1986.
"The Goal: A Process of Ongoing Improvement"
Michele L. Bechtell. Making Your Vision Materialize: Every Objective Can Be Described in Terms of What Processes Should Improve, and Those Improvements Can Be Measured to Determine the Level of Success Achieved. Security Management, Vol. 46, August 2002
The Mission Statement
Stamps, Robby. "Chapter Three--Used Vehicles--What Your Money Will Buy." Good as New: Used Car Advice and Sales. http://www.goodasnew.com/chapter3/ch3p1.asp
The Incredible German Sports Car
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