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Riolli-Saltzman, Laura, and Fred Luthans. "After the Bubble Burst: How Small High-Tech Firms Can Keep in Front of the Wave." The Academy of Management Executive. 15.3 (2001): pg. 114, 11 pgs.
Compensation and Benefits in the IT Industry
Luthans, Fred. Organizational Behavior. Boston: McGraw-Hill Companies, 1998.
Using Job Rotation to Improve Productivity
Finegan, J.E. (Jun 2000). The impact of person and organizational values on organizational commitment. Journal of Occupational & Organizational Psychology, 73(2). Retrieved November 10, 2004, from Academic Search Premier database.
Decision-Making Process
Luthans, F., & White, D. D. Behavior modification: Application to manpower management. In F. Luthans (Ed.), Contemporary Readings in Organizational Behavior New York: McGraw-Hill. (1972). (pp. 355-365).
Customer Service
Luthans, F., & Krietner, F. The service case. In F. Luthans and R. Krietner (Eds.),Organizational Behavior Modification Glenview, Ill.: Scott, Foresman & Co. (1975). (pp. 159-164).
Customer Service
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