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Garth Mangum and John Walsh, Labor Struggle in the Post Office: From Selective Lobbying to Collective Bargaining (Armonk, NY: M. E. Sharpe, Inc., 1992), 234.
The U.S. Anthrax Mail Attacks
Tannen, Deborah. (11 Dec 1994) "The Talk of the Sandbox; How Johnny and Suzy's Playground Chatter Prepares Them for Life at the Office. The Washington Post, Retrieved 21 Feb 2005 at http://www.georgetown.edu/faculty/tannend/sandbox.htm
Diversity and High Performance Teams
PRC Taiwan Affairs Office & Information Office State Council (1993). "The Taiwan Question and the Reunification of China"; People's Daily-PRC White Papers, retrieved from http://english.peopledaily.com.cn/whitepaper/7.html
Taiwan Nationalism
Donogh, J. 2000, Customer Loyalty--From the Customer's Perspective, [Online]. <http://www.refresher.com/!loyalty2.html>. [Retrieved August 15, 2005], 5 pages.
United Kingdom's Automobile Industry
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
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