Maxon, Terry. 1998. Pizza Hut sues rival Papa John's, challenges quality claims. Knight Ridder/Tribune Business News.
Pizza Hut
Kramer, Louise. 1999. Papa John's blasts rival Pizza Hut's ad imagery: commercial uses footage from smaller chain's spot. Advertising Age.
Pizza Hut
Pizza Hut prevails in suit against Papa John's. 2000. Brandweek.
Pizza Hut
Mike, B., & SlocumJr., J. W. (2003). Slice of reality: changing culture at Pizza hut and Yum! Brands, Inc. Organizational Dynamics, 32(4), 319-330.
Leadership Development
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
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