Sundaram, D.S. EXPLORING THE RELATIONSHIPS AMONG ORGANIZATIONAL CULTURE, CUSTOMER SATISFACTION, AND PERFORMANCE. Retrieved December 25, 2004, from Mississippi State University. Web site: [2]http://marketing.byu.edu/htmlpages/ccrs/proceedings99/webster.htm
Cultural Values and Personal Ethics
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Customer Service
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Loyalty Programs
Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China
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United Kingdom's Automobile Industry
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