DeVor, Richard E., Chang, Tsong-how, & Sutherland, John W. (1992). Statistical quality design and control : contemporary concepts and methods. New York, Toronto: Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International.
The Human Resource Department
DeVor, R. E., Chang, T.-h. and Sutherland, J. W. (1992) Statistical quality design and control : contemporary concepts and methods, Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, New York, Toronto.
Training Programs at Goodyear Tire
DeVor, R. E., Chang, T.-h., and Sutherland, J. W. Statistical Quality Design and Control : Contemporary Concepts and Methods. New York, Toronto: Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1992.
Quality and Customer Satisfaction
Juran, J. M. (1992) Juran on quality by design : the new steps for planning quality into goods and services., Free Press; Maxwell Macmillan Canada; Maxwell Macmillan International., New York, Toronto.
TQM and Six-Sigma
Jenkins, Darrel. "A Primer on Airport Security." Maxwell Symposium. Web site. 2002. Retrieved on April 26, 2005<http://www.maxwell.syr.edu/campbell/Governance_Symposium/jenkins.pdf
U.S. Security
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