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State PIRG's Higher Education Program. 2003. Recommendations for Reauthorization of the Higher Education Act (HEA). Retrieved on the Internet at: http://pirg.org/highered/highered.asp?id2=9105&id3=highered&.
U.S. Congress and Education

Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service

Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office

H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation

Pickles, P. (2000). Mandating School Uniforms at all grades. School Administrator, Dec.
School Uniforms