Terpstra, D. & Honoree, A. Spring 2004, "Job satisfaction and pay satisfaction levels of university faculty by discipline type and by geographic region", Education vol. 124, no. 3, pp. 528-539.
Managers Get the Staff They Deserve
Moorman, R. H. 1993, "The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior", Human Relations, vol. 46, no. 6, pp. 759-775.
Motivational Factors
University of Michigan Business School. The American Customer Satisfaction Index: Special Report on Government Satisfaction Scores. Ann Arbor, MI: University of Michigan Business School.December 17, 2001, p.2
Customer Service
Sprecher, S. (2002). Sexual satisfaction in premarital relationships: Associations with satisfaction, love, commitment, and stability. Journal of Sex Research, 39(3), 190-197.
Emotional Development in Early Adulthood
Survey report on "Customer Satisfaction on the Way Up", American Customer Satisfaction Index, February 2002
Customer Loyalty in the Hotel Industry
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