| |
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Laird, D. A. (June 1932). How the Consumers Estimate Quality by Subconscious Sensory Impressions: With Special Reference to the Role of Smell. Journal of Applied Psychology, 16, 241-46 in Bone & Ellen, 1998, p. 30.
Healing through the Senses
Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
Ritsner, M., Ben-Avi, I., Ponizovsky, A., Timinsky, I., Bistroy, E., & Modai, I., (2002). Quality of life and coping with schizophrenia symptoms. Quality of Life Research: An International Journal of Quality of Life Aspects of Treatment, Care & Rehabilita
Mental Illness and Quality of Life
|
|
