Zaidi, Arshia U., and Muhammad Shuraydi. 2002. Perceptions of Arranged Marriages by Young Pakistani Muslim Women Living in a Western Society. Journal of Comparative Family Studies 33, no. 4: 495+.
Arranged Marriages
Federico Garcia Lorca, "Blood Wedding" in Three Tragedies: Blood Wedding, Yerma, Bernarda Alba. James Graham Lujan, Richard L. O'Connell edition. New Directions Publishing. New York, 1955
Lorca's "Blood Wedding" and Ibsen's "The Master Builder"
Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
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