Kaplan, Robert & Moore, Mark (2003) The Public Value Scorecard: A Rejoinder and an Alternative to "Strategic Performance Measurement and Management in Non-Profit Organizations" The Hauser Center for Nonprofit Organizations The Kennedy School of Government
Non-Profit Organizations
Cutt, James, and Vic Murray. Accountability and Effectiveness Evaluation in Non-Profit Organizations. London: Routledge, 2000.
Human Resources for Non-Profit Organizations
Jackson, Alun C., and Frances Donovan. Managing to Survive: Managerial Practice in Not-For-Profit Organisations. St. Leonards, N.S.W.: Allen & Unwin, 1999.
Managerial Skills
Welstead, Z. (2002). Restoring employee morale at Virgin Atlantic: Improving employee relations through better internal communication. SCM 6(6), pp. 2, 23-25.
Employee Morale and Motivation
Muhl, C. J. (2003). Workplace E-Mail and Internet Use: Employees and Employers Beware An Employee's Personal Use of an Employer's E-Mail System and of Internet Access Is Not Protected under the Law, and Employers Can Face Legal Liability for Employees' In
ABC Widget Company: Employee Handbook Privacy Section
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