Ibrahim, S.E. et al. (1998). Civil Society and Governance in Egypt. Word Document passed to author by customer as part of order number 37715. Document received by author on 31^st August 2004, by email. This document is also downloadable from http://nt1.id
Egypt
Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
End of Life Issues and the Do-Not-Resuscitate Order; Who Gives the Order and What Influences the Decision? Karnick, Ashok M. Chest, March 2002 v121 i3 p683(4)
Ending Care at the End of Life
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
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