Patten, Thomas H., (Winter, 1991-1992). Beyond Systems - The Politics of Managing in a TQM Environment, National Productivity Review. 9-19.
Operational Management Organization
Wilkinson, Adrian, Marchington, Mick & Daleuman, Barrie. "Manufacturing More Effective TQM: Implications for the Management of Human Resources." Research and Practice in HRM, 2(1), 69-88
TQM and HRM (Human Resource Management)
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Creech, Bill. (1994) The Five Pillars of TQM : How to Make Total Quality Management Work for You. New York: Penguin Group.
TQM (Total Quality Management)
Capezio, P., & Morehouse, D. (1995). Taking the mystery out of TQM: A practical guide to total quality management (2nd ed.). Franklin Lakes, NJ: Career Press.
Total Quality Management
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