Grewal, D., Baker, J. Levy, M., Voss, G. 2003, 'The Effects of Wait Expectations and Store Atmosphere Evaluations on Patronage Intentions in Service-Intensive Retail Stores,' Journal of Retailing, vol. 79, no. 4, pp. 259-268.
Internationalization of Branding
Dermer, Jerry (1974). Budgetary Motivation of Retail Store Managers and Buyers. Journal of Retailing, vol. 50, pp. 23-33.
Motivating Employees
Victoria's Secret Works to Keep Orders Alive. National Retail Federation Stores, January.
Victoria’s Secret in Thailand
Fisher, G. (2002, 1 Dec.) Big Plans Offered For Long-Vacant Kohl's Grocery Store A Retail, Office And Senior Citizen Housing Development Is Proposed For Monona Drive Site. Wisconsin State Journal.
Marketing to Seniors
Buderi, R. (2005) "E-commerce gets smarter: online shopping didn't develop as its promoters promised. But by bringing new Web technologies into their stores, retailers are changing shopping in ways few anticipated." Technology Review 108 (4), 5-60
E-Commerce and Customer Relations
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