| |
J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes
Geddes, R. Richard. "A Historical Perspective on Electric Utility Regulation." Regulation: The Cato Review of Business and Government. vol. 15, no. 1.
History of Massachusetts Board of Gas
Rogers, James E. "Diversify, Diversify: The Future of the Electric Utility Industry Will Depend on How Well We Balance Environmental, Energy, and Economic Goals." Forum for Applied Research and Public Policy 16.3 (2001): 85.
The Power of Coal
Hirsh, Richard F. Technology and Transformation in the American Electric Utility Industry. London: Cambridge University Press, 1989.
History of Massachusetts Board of Gas
Howe, Edward T. "State and local electric utility taxes: evolutionary taxation of a deregulating monopoly." American Journal of Economics and Sociology. 1999.
History of Massachusetts Board of Gas
|
|