Mitchell, L, July 02 2001, Securing online privacy , Securing online privacy - Successful e-commerce sites strive to gain end-user confidence, while end-users learn the ropes of online shopping, InfoWorld, Retreived on 20th February, 2004, from: < http://
The E-Commerce Obstacle
Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
Buderi, R. (2005) "E-commerce gets smarter: online shopping didn't develop as its promoters promised. But by bringing new Web technologies into their stores, retailers are changing shopping in ways few anticipated." Technology Review 108 (4), 5-60
E-Commerce and Customer Relations
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The Mead Shop
Langma, L. (1992) Neon Cages. Shopping for Subjectivity, in R. Shields (ed.) Shopping. The Subject of Consumption. London: Routledge
The Youth Question
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