Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation
Poulin, J. 1995. Job satisfaction of social work supervisors and administrators. Administration in Social Work, 19, 35-49.
Job Burnout among Public Service Professionals
"This Spring, the Bush Administration Proposed to Overhaul Decades-Old Labor Law, Arguing that the Fundamentals of American Labor Law, including the 40-hour Workweek, Are Antiquated." U.S. Newswire. August 23, 2004. Highbeam Research. 13 November 2004 www
The New Overtime Laws
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