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Kenney, Beth M Schwartz; McCauley, Michelle; and Epstein, Michelle A., Editors. Child Abuse, a Global View 2001. I'm using this book for history of early child abuse organizations.
Child Abuse
Pan Yihong. 1997 The Son of Heaven and the Heavenly Qaghan. Center for East Asian Studies.
Chinese History
Rockwell, Mark. (January 5, 1998) "SBC to Merge with Southern New England Telephone. Internet Week.
Southern New England Telephone
Crouch R, Dale J. (1998). "Telephone triage - how good are the decisions? Nursing Standard 12(35):33-39.
The Telephone Triage Nurse
LeBaron, Michelle. Bridging Troubled Waters: Conflict Resolution From the Hear. SF: Jossey-Bass 2002
Negotiation as a Leadership Skill
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