Perry, W. E., (1986). Hatching the Data Processing Quality Assurance Function, Orlando, Florida: quality Assurance Institute.
System and Software Failure
Palmer, Annette; Doran, Colm. How Britannic Assurance is Deploying Six Sigma. http://www.onesixsigma.com/experience/white_papers/whitepaper_pages/britannic_assurance.php
An Instructional Improvement Plan
Leslie, D. (1999). *Quality assurance and student work experience*. Quality Assurance in Education. Vol. 7 No. 4, pp.209-215.
Hospitality Management Education
Messier, William Jr. 3 ed. Auditing and Assurance Services: A Systematic Approach. New York: The McGraw-Hill Companies, Inc, 2003.
Institute of Internal Auditors
Davis, C. (Nov. 24, 2003). The science of service: Analyzing the elements of quality assurance. Business Travel News, 20(22). Retrieved June 1, 2004, from Business Source Premier database.
Innovations in Corporate Management
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