Shafiroff, M. and Shook, R. (1990). Successful Telephone Selling in the '90's. New York: Harper & Row.\001
Customer Retention
Shafiroff, M. and Shook, R. (1990). Successful Telephone Selling in the '90's. New York: Harper & Row.\001
Business Management in China
Holt, Mack P. "Popular Disorder and Religious Tensions: Ten Days That Shook the World: Terror. Ed. Siena. Trent U: Peterborough, 2004. pg. 88
Conspiracy or Communication
Benedict, Philip. "The Saint Bartholomew's Massacre in the Provinces". Ten Days That Shook the World: Terror. Ed. Siena. Trent U: Peterborough, 2004. pg. 218-219.
Conspiracy or Communication
Shook, R. (1988). Honda: An American Success Story. New York: Prentiss Hall Press.
Japanese and European Automobiles
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