| |
Luthans, F., & Krietner, F. The service case. In F. Luthans and R. Krietner (Eds.),Organizational Behavior Modification Glenview, Ill.: Scott, Foresman & Co. (1975). (pp. 159-164).
Customer Service
Wright, C. F. David, Dr. What Makes a Great Composer? Mozart. 09 May 2004. http://www.musicweb.uk.net/classrev/2002/Oct02/Mozart_Wright.htm
Mozart
Ebenbichler, G.R., Resch, K.L., Nicolakis, P., Wiesinger, G.F., Uhl, F., Ghanem, A., et al. Ultrasound treatment for treating the carpal tunnel syndrome: randomized "sham" controlled trial. British Medical Journal 1998;316(7133):731-736.
Therapeutic Ultrasound
Becker, F. and Steele, F. (1995) Workplace by design: Mapping the high-performance workscape. San Francisco: Jossey-Bass.
Employment Relations for Organizational Effectiveness
Herzberg, F., Mausner, F., & Snyderman, B. (1959). The motivation to work. New York: Wiley.
Herzberg's Theory
|
|