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Bozeman, B. (1999), Bureaucracy and Red Tape, Prentice Hall, June 25, 1999
Osborn & Plastik’s Consequence Theory
Braun, Josh. "Red Tape: That Kind of Muzak Don't Soothe the Soul." Daily Nexus. November 19, 2001. June 15, 2005. <http://www.ucsbdailynexus.com/opinion/1969/1821.html>
Piped Music
Bringing government closer to the people. ( 2002) TECHNOLOGY: ''eGovernment will reduce red tape and bring councils and citizens closer", Western Mail (Cardiff, Wales), February 27, 2002.
Electronic Government
EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awards/model/excellence_model.htm.
Quality Management
Haynes, J. Red Scare or Red Menace? American Communism and Anticommunism in the Cold War Era. Chicago: Ivan R. Dee, 1996.
"Red Scare or Red Menace?"
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