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"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Green, Ronald, The Ethical Manager- a New Method for Business Ethics, Macmillan, New York 1994.
Entrepreneurial Management in the Hospitality Industry
DeVor, R. E., Chang, T.-h., and Sutherland, J. W. Statistical Quality Design and Control : Contemporary Concepts and Methods. New York, Toronto: Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1992.
Quality and Customer Satisfaction
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles
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