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Kennedy, Eugene. 1993. The see-no-problem, hear-no-problem, speak-no-problem problem: sex abuse and Catholic clerical culture. National Catholic Reporter, March 19.
Catholic Church Crisis
Koch, Edward I., Kemp, Jack F., Williams, Walter E., Kirsanow, Peter N., Taylor, Jared, and Buckley, William F., Jr. 1994. "Blacks, Jews, liberals, and crime: is the black-crime problem a crime problem, or is it a poverty problem, or an education problem?
Racism in the Police Force
J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes
Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
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