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Penn, P. (2001). Chronic Illness: Breaking the Silence. Family Process: Family Process, Inc. http://www.findarticles.com/p/articles/mi_m0AZV/is_1_40/ai_73233006
Writing Therapy
Scacchi, W., Noll, J., "Process Driven Intranets: Life Cycle Support of Process Reengineering," IEEE Internet Computing, 1(5), pp. 42-49, September, October 1997. http//www.usc.edu/dept/ATRIUM/Papers/Process_Assets_Library.ps
Prototype in the Software Process
Ritzer, George. The McDonaldization of Society. Thousand Oaks, California:Pine Forge Press, 1996.
"The McDonaldization of Society"
Official web site of McDonald's-Canada: http://www.mcdonalds.ca/en/food/lighter.aspx
The McDonald’s Menu Process
Smart, Barry, editor. Resisting McDonaldization. Thousand Oaks, California: Sage, 1999, p. 59.
McDonald's Corporation
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