Survey report published on "Marriott, Hilton Hotels in Satisfaction Survey" September 03, 2001, published: J.D. Power and Associates
Customer Loyalty in the Hotel Industry
U.S. Department of Health & Human Services. (2003). Organizational Chart. Retrieved January 25, 2004, from U.S. Department of Health & Human Services. Web site: http://www.hhs.gov/about/orgchart.html
United States Department of Health and Human Services
Finegan, J.E. (Jun 2000). The impact of person and organizational values on organizational commitment. Journal of Occupational & Organizational Psychology, 73(2). Retrieved November 10, 2004, from Academic Search Premier database.
Decision-Making Process
Hilton Hotel and Hilton International plan to open up to 50 Conrad Hotels by 2010, and named Dieter Huckenstein chairman and ceo of Conrad Hotels and president of Hilton Global Alliance. 2005. Hotels and Motel Management. http://findarticles.com/p/article
The Hilton Hotels Corporation
"The Marriott Timeline." Marriott.com. 19 September 2005. <http://marriott.com/corporateinfo/culture/heritageTimeline.mi?WT_Ref=mi_left>
Marriott Hotels
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