Survey report published on "Marriott, Hilton Hotels in Satisfaction Survey" September 03, 2001, published: J.D. Power and Associates
Customer Loyalty in the Hotel Industry
Hilton Hotel and Hilton International plan to open up to 50 Conrad Hotels by 2010, and named Dieter Huckenstein chairman and ceo of Conrad Hotels and president of Hilton Global Alliance. 2005. Hotels and Motel Management. http://findarticles.com/p/article
The Hilton Hotels Corporation
"The Marriott Timeline." Marriott.com. 19 September 2005. <http://marriott.com/corporateinfo/culture/heritageTimeline.mi?WT_Ref=mi_left>
Marriott Hotels
"J. Willard Marriott." Marriott.com. 19 September 2005. <http://marriott.com/corporateinfo/culture/heritageJWillardMarriott.mi>
Marriott Hotels
Westhead, P. 1997. Ambitions, 'External' Environment and Strategic Factor Differences between Family and Non-family Companies. Entrepreneurship and Regional Development 9(2): 127-157.
Succession Planning
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