Survey report published on "Marriott, Hilton Hotels in Satisfaction Survey" September 03, 2001, published: J.D. Power and Associates
Customer Loyalty in the Hotel Industry
"The Marriott Timeline." Marriott.com. 19 September 2005. <http://marriott.com/corporateinfo/culture/heritageTimeline.mi?WT_Ref=mi_left>
Marriott Hotels
"J. Willard Marriott." Marriott.com. 19 September 2005. <http://marriott.com/corporateinfo/culture/heritageJWillardMarriott.mi>
Marriott Hotels
Hilton Hotel and Hilton International plan to open up to 50 Conrad Hotels by 2010, and named Dieter Huckenstein chairman and ceo of Conrad Hotels and president of Hilton Global Alliance. 2005. Hotels and Motel Management. http://findarticles.com/p/article
The Hilton Hotels Corporation
"Core Values." Marriott.com. 19 September 2005. < http://marriott.com/corporateinfo/culture/coreValues.mi>
Marriott Hotels
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