Smeltzer, Larry R., Leonard, Donald J., and Hynes Geraldine E. Managerial Communication: Strategies and Applications. Second Edition. Boston: MacGraw-Hill Higher Education
Communication
Maes, Jeanne D., Teresa G. Weldy, and Marjorie L. Icenogle. "A managerial perspective: oral communication competency is most important for business students in the workplace." The Journal of Business Communication 34, no. 1 (1997): 67+.
Verbal Communications Deficits
EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awards/model/excellence_model.htm.
Quality Management
England, G.W. and Lee, R. (1974). The relationship between managerial values and managerial success in the United States, Japan, India and Australia. Journal of Applied Psychology, 59(4), 411-419.
Value Management
Ashmos, D.P. & Nathan, M.L. (2002). Team Sense-Making: A Mental Model for Navigating Unchartered Territories. Journal of Managerial Issues. Vol. 14:2, p. 198+
Managing Interpersonal Conflict and Negotiations
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