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Davis, Brian; Skube, Carol; Hellervik, Lowell; Gebelein, Susan; Sheard, James. Successful Manager's Handbook. Personnel Decisions International, 1992.
Career as a Customer Service Manager
Davis, B., Skube, C., Hellervik, L., Gebelein, S., and Sheard, J. "Successful Manager's Handbook." Personnel Decisions International: New York: 1996
Newell-Rubbermaid Management Production
Starr, Louise, Rosalie Kane, and Mary Olsen Baker, eds. Managed Care: Handbook for the Aging Network. N.p.: University of Minnesota National LTC Resource Center, n.d. <http://aspe.os.dhhs.gov/Progsys/Forum/basics.htm>
Understanding the Managed Care System
Starr, Louise, Rosalie Kane, and Mary Olsen Baker, eds. Managed Care: Handbook for the Aging Network. N.p.: University of Minnesota National LTC Resource Center, n.d. http://aspe.os.dhhs.gov/Progsys/Forum/basics.htm
Managed Health Care
Berk, Joseph, and Susan Berk. Managing Effectively: A Handbook for First-Time Managers. New York: Sterling Publishing Co., 1991.
The Budgeting Process and Management
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