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Chait, Michael. Dot-com Era Start-Ups Still Feeling Woes. September 20, 2002 http://ecommerce.internet.com/news/news/article/0%2C%2C10375_1467101%2C00.html
The Dot.Com Years
UPS.com. "UPS Posts Strong Earning Gain on Growth Across all segments" Press Release. International, Non-Package Surge; U.S. Segment Strengthens. Oct. 21, 2003. Available: [1]http://www.ups.com
United Parcel Service (UPS)
UPS 10K Report. 2004 Annual Report. UPS.com. Retrieved Aug. 26, 2005 from http://www.shareholder.com/visitors/dynamicdoc/document.cfm?documentid=819&companyid=UPS
Delivery Service Companies' Financial Health
Pavitt, Keith. 2001. Knowledge specialization, organizational coupling, and the boundaries of the firm: Why do firms know more than they make? Administrative Science Quarterly, December 1. Retrieved 2 January 2005 from Highbeam Research, www.highbeam.com.
The Innovation Process
Russo, Alexander. "Slow starts, false starts abound across country." Catalyst (2003).
"No Child Left Behind Act"
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