Centrella, H. R. (2004) In Malcolm Baldrige National Quality Award winners to discuss how award benefited organizationsOklahoma City, Okla, pp. 1.
Supply Chain Management
Evans, M. W. F. J. R. "Baldrige Assessment and Organizational Learning: The Need for Change Management." Quality Management Journal Volume 8.Issue 3 (2001).
The Goodyear Tire & Rubber Company
Evans, Matthew W. Ford & James R. "Baldrige Assessment and Organizational Learning: The Need for Change Management." Quality Management Journal Volume 8.Issue 3 (2001).
Individual and Group Change
Dean, Mark L, and Cynthia L Tomovic. "Does Baldrige Make a Business Case for Quality." Quality Progress. 37.4 (2004): 40-45.
Compensation and Benefits in the IT Industry
Bell, R. R. and Elkins, S. A. (2004) A Balanced Scorecard for Leaders: Implications of the Malcolm Baldrige National Quality Award Criteria S.A.M. Advanced Management Journal., 69, 12-17,
Supply Chain Management
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