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Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
America On Line Shay Bilchik, Administrator for Grants and Funding, Juvenile Crime Prevention, March, 1998
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America On Line Shay Bilchik, Administrator for Grants and Funding, Juvenile Crime Prevention, March, 1998
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H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
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Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
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