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Thompson, F. T., Grandgenett, D. J., & Grandgenett, N. F. (1999). Helping disadvantaged learners build effective listening skills. Education, 120(1), 130-135.
The At-Risk Child
Brownell, J. (1986). Building active listening skills. Englewood Cliffs, NJ: Prentice- Hall.
Groups and Goals
Hard skills, soft skills. (Oct. 2004). CIO Insight, p. 17.
Management Skills and Competencies
Your Guide 2 Skills For Life Policy and Strategy (2005) Skills and Education Network March Online available at: http://senet.lsc.gov.uk/guide2/skill sforlife/G2skillsforlifeG028.pdf
ESOL
Mallinger, Mark Ph.D. (2004) Management Skills for the 21st Century: Communication & Interpersonal Skills Rank 1st. The Braziadio Business Report - School of Business and Management.
Skills and Competency Grid
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