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Nersesian, Roy L. Trends and Tools for Operations Management: An Updated Guide for Executives and Managers. Westport, CT: Quorum Books, 2000.
Information Requests in Healthcare
Haapaniemi, Peter . Chief Executive Guide: Beyond the Internet, Chief Executive, March 15, 1999.
Internet Advertising
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The Case of Norrell-Interim Services, Inc.
Hofmann, P. and W.A. Nelson, editors. (2001). Managing Ethically: An Executive's Guide. Chicago: Health Administration Press.
Emotional Labor in the Hospitality Industry
Hofmann, P. and W.A. Nelson, editors. (2001). Managing Ethically: An Executive's Guide. Chicago: Health Administration Press.
Leadership and Organizational Culture
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