Parsons, Patrick A., Belcher, Jerry, and Jackson, Tom. 1998. "A Labor-Management Approach to Health Care Cost Savings: The Peoria Experience." Public Personnel Management: 27.
Health Costs
Shuler, S. and B. D. Sypher. 2000. Seeking Emotional Labor: When Managing the Heart Enhances the Work Experience. Management Communication Quarterly 14: 50-89
Emotional Labor and the Hospitality Industry
US Department of Labor. Bureau of Labor Statistics. (2004b). Accessed 5/12/2004, from Us Department of Labor web site: http://www.bls.gov/cpi/#data
Offshoring American Jobs
U.S. Department of Labor. (2004) "Real Estate Brokers and Sales Agents: Employment Outlook." Retrieved from U.S. Department of Labor, Bureau of Labor Statistics. Occupational Outlook Handbook on January 26, 2004 at http://stats.bls.gov/oco/ocos120.htm.
Real Estate and Human Resources
US Department of Labor (Bureau of Labor Statistics). (2004a). Accessed 5/12/2004, from Us Department of Labor web site: http://www.bls.gov/ces/home.htm
Offshoring American Jobs
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