Parsons, Patrick A., Belcher, Jerry, and Jackson, Tom. 1998. "A Labor-Management Approach to Health Care Cost Savings: The Peoria Experience." Public Personnel Management: 27.
Health Costs
Shuler, S. and B. D. Sypher. 2000. Seeking Emotional Labor: When Managing the Heart Enhances the Work Experience. Management Communication Quarterly 14: 50-89
Emotional Labor and the Hospitality Industry
National Labor Relations Act. (13 Aug 2004). Online. Available from http://en.wikipedia.org/wiki/National_Labor_Relations_Act [accessed 15 October 2004].
Human Resources
Public Relations Society of America. (2002). About public relations. The Public Relations Profession. Taken October 12, 2004, from the Public Relations Society of America. Web site: http://www.prsa.org/_Resources/Profession/index.asp?ident=prof1.
Public Relations
Towers, B. Summer 1987, "New feature: Trends and developments in industrial relations. Managing labour flexibility", British Industrial Relations Journal vol. 18, no. 2, pp. 79-83.
Labor Flexibility
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