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THE BOTTOM LINE; WEIGHT AT WORK; Obesity has become a national problem. That means it has become a national business problem.(BUSINESS)(THE BOTTOM LINE) Star Tribune (Minneapolis, MN); October 19, 2003; Freed, Gwendolyn
Morbid Obesity

Sheiffer, Steven. (1998) Customer satisfaction is Janesville's bottom line. Public Management, October 1. Retrieved July 9, 2004 from www.highbeam.com.
Customer Service

Spillane, James J. "The Christian Humanization of Work: Job Satisfaction in the Hospitality Industry." Review of Business 22, no. 3 (2001): 16+. Database on-line. Available from Questia, http://www.questia.com/. Internet. Accessed 5 February 2005.
Distinction between Satisfaction and Service Quality

Terpstra, D. & Honoree, A. Spring 2004, "Job satisfaction and pay satisfaction levels of university faculty by discipline type and by geographic region", Education vol. 124, no. 3, pp. 528-539.
Managers Get the Staff They Deserve

Wright, T. A., & Cropanzano, R. (2000) Psychological well-being and job satisfaction as predictors or job performance. Journal of Occupational Health Psychology, 5, 84-94.
The Happy/Productive Worker Thesis