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DeVor, R. E., Chang, T.-h., and Sutherland, J. W. Statistical Quality Design and Control : Contemporary Concepts and Methods. New York, Toronto: Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1992.
Quality and the Modern Workplace
Maxwell, John. (2002) 17 Essential Qualities of a Team Leader: Becoming the Kind of Person Every Team Wants. Atlanta, Georgia: Maxwell Motivation, Inc.
"17 Essential Qualities of a Team Leader"
DeVor, R. E., Chang, T.-h. and Sutherland, J. W. (1992) Statistical quality design and control : contemporary concepts and methods, Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, New York, Toronto.
Training Programs at Goodyear Tire
DeVor, R. E., Chang, T.-h., and Sutherland, J. W. Statistical Quality Design and Control : Contemporary Concepts and Methods. New York, Toronto: Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1992.
Quality and Customer Satisfaction
Mason, Haydn Trevor. Candide : Optimism Demolished. Twayne's Masterwork Studies; No. 104. New York, Toronto: Twayne Publishers ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1992.
Voltaire's "Candide"
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