Glanz, B. A. (1994). Building customer loyalty: How you can keep customers returning. New York, New York: Irwin Professional Publishing.
Customer Service
The Constant Change in Concealment Methods. Accessed from the U.S. Customs web site on May 05, 2005. http://www.customs.gov/custoday/jul2000/conceal.htm#top
Domestic Drug Smuggling
Las Cruces agents and Canine Team Up to Seize Cocaine. Accessed from the U.S. Customs and Border Patrol Protection web site on May 05 2005. http://www.customs.ustreas.gov/xp/cgov/newsroom/press_releases/05032005.xml
Domestic Drug Smuggling
Donogh, J. (2000). Customer Loyalty--From the Customer's Perspective. Retrieved June 24, 2005 from the World Wide Web: <http://www.refresher.com/!loyalty2.html>.
E-Commerce in China
Kohler Company: (2004). Competency Connection Focus In The End Customer #1 - Customer Connections. Kohler, WI.
Leadership Development Program
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